Shipping & Delivery

Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

In light of the current COVID-19 situation, delivery times may be longer than usual.

 

You may refer below for the estimated delivery time frames for our international destinations!


Country/ Delivery Timeframe (Business Days)

Australia 7-12
Brunei  6-9
Cambodia 9-12
Canada 9-12
China 9-12
Indonesia 9-12
Myanmar 9-12
New Zealand 9-15
Philippines 9-14
Taiwan 6-10
South Korea 6-10
United States 9-15
United Kingdom 9-15
Vietnam 5-9
Saudi Arabia 9-15
UAE 6-9

Duty Delivered Unpaid

Shipping fees paid during checkout do not include taxes and import duties for these 3 countries: Australia, Brunei and the United States. Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.

If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.

If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

 

Changing Delivery Information

You won't be able to amend your delivery information for an order once your order is placed. But fret not! Drop us a message and we'll do whatever we can to help!

Just a heads up - shipping delays may occur for delivery address amendments but we promise we'll always try our best to minimise this.

If we're too late and your order's delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments. We don't want your order to land in the wrong hands!